[ILL-L] Another Pet Peeve: Disappearing Requests

[Inter-Library Loan]

Well, I have on occasion had to cancel requests. If the request has been in 
the system more than a few minutes I send an email to the first lenders in 
the string letting them know, even if it still has a Pending status. Which 
leads me to a question. We always update the record to In Process before 
starting a search for a book. Leaving it in the Pending status implies we 
have taken no action on it. Is this standard practice?

thanks, Susan
 
Interlibrary Loan
Nicole Thorpe - Lending
Susan Williams - Borrowing
DeKalb County Public Library - GDK
215 Sycamore St.
Decatur, GA 30030
404.370.3070 x2274
ill at dekalblibrary.org


-----Original Message-----
From: "Campbell, Heather" <HEATHERC at coj.net>
To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: Wed, 24 Oct 2007 12:44:57 -0400
Subject: RE: [ILL-L] Another Pet Peeve:  Disappearing Requests


It’s one of our pet peeves too.  Having that yellow highlighted (in 
ILLiad) Record not found pop up is frustrating- even to those of us that 
don’t charge for loans or photocopies.  The staff time and resources go to 
waste when we can’t fill a request because it has been cancelled by the 
borrower PLUS it needlessly takes that item out of our customers’ hands 
for a period of time.
 
Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 



From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] 
On Behalf Of Rothbaum, Ellen
Sent: Wednesday, October 24, 2007 11:48 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Another Pet Peeve: Disappearing Requests
 
Sometimes requests, "disappear," from our In Process file between the time 
we pull them off, process and send, and attempt update them as shipped.  
When this happens, we cannot be paid for the work we completed.  We suspect 
that some libraries are thus deliberately avoiding payment.  In others, we 
suspect that the requesting library thought that we had not had time to 
process it (most of our request are for electronic journals, and turnaround 
time is often less than an hour, sometimes in as little as ten minutes).  In 
the National Library of Medicine's DOCLINE system, a library cannot cancel a 
request that is in the equavalent of In Process.  It would be helpful if 
OCLC instituted this enhancement. 
Ellen Rothbaum, MS, AHIP 
Assistant Director 
Daniel Carroll Payson Medical Library 
North Shore University Hospital 
300 Community Drive 
Manhasset, NY 11030 
Voice:  (516) 562-3424 
Fax:  (516) 562-2865 
ellenr at nshs.edu 
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