[ILL-L] Another Pet Peeve: Disappearing Requests

[Campbell, Heather]

It's one of our pet peeves too.  Having that yellow highlighted (in
ILLiad) Record not found pop up is frustrating- even to those of us that
don't charge for loans or photocopies.  The staff time and resources go
to waste when we can't fill a request because it has been cancelled by
the borrower PLUS it needlessly takes that item out of our customers'
hands for a period of time.

 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Rothbaum, Ellen
Sent: Wednesday, October 24, 2007 11:48 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Another Pet Peeve: Disappearing Requests

 

Sometimes requests, "disappear," from our In Process file between the
time we pull them off, process and send, and attempt update them as
shipped.  When this happens, we cannot be paid for the work we
completed.  We suspect that some libraries are thus deliberately
avoiding payment.  In others, we suspect that the requesting library
thought that we had not had time to process it (most of our request are
for electronic journals, and turnaround time is often less than an hour,
sometimes in as little as ten minutes).  In the National Library of
Medicine's DOCLINE system, a library cannot cancel a request that is in
the equavalent of In Process.  It would be helpful if OCLC instituted
this enhancement. 

Ellen Rothbaum, MS, AHIP 
Assistant Director 
Daniel Carroll Payson Medical Library 
North Shore University Hospital 
300 Community Drive 
Manhasset, NY 11030 
Voice:  (516) 562-3424 
Fax:  (516) 562-2865 
ellenr at nshs.edu 

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