[ILL-L] Another Pet Peeve: Disappearing Requests

[Rothbaum, Ellen]

Sometimes requests, "disappear," from our In Process file between the
time we pull them off, process and send, and attempt update them as
shipped.  When this happens, we cannot be paid for the work we
completed.  We suspect that some libraries are thus deliberately
avoiding payment.  In others, we suspect that the requesting library
thought that we had not had time to process it (most of our request are
for electronic journals, and turnaround time is often less than an hour,
sometimes in as little as ten minutes).  In the National Library of
Medicine's DOCLINE system, a library cannot cancel a request that is in
the equavalent of In Process.  It would be helpful if OCLC instituted
this enhancement. 

Ellen Rothbaum, MS, AHIP
Assistant Director
Daniel Carroll Payson Medical Library
North Shore University Hospital
300 Community Drive
Manhasset, NY 11030
Voice:  (516) 562-3424
Fax:  (516) 562-2865
ellenr at nshs.edu




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