[ILL-L] maxcost entry, another pet peeve

[GayLynn Burchett]

Well said! :)

GayLynn J Burchett >^..^<
..,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-
Systems Librarian 
Avera McKennan Library-MKE 
800 E 21st St. PO Box 5045 
Sioux Falls SD 57117-5045 
phone: 605-322-8476 
fax: 605-322-8480 


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Joe Ellison
Sent: Tuesday, October 23, 2007 11:56 AM
To: ill-l at webjunction.org
Subject: [ILL-L] maxcost entry, another pet peeve

While we're pet peeving, I've just had an instance of mine show up--a 
request with an ifm maxcost greater than our charge, that still 
includes a billing note to the effect that all charges must be 
approved through a conditional before the borrower will agree to pay. 
I've come to think that such requests to confirm charges are related 
to a library's not checking policies before placing requests, 
especially when I see free lenders listed after charging lenders in 
the string. Please--if you set a maxcost other than 0, allow us to 
assume that you will automatically approve charges up to that amount. 
If you really want to approve all charges before borrowing, try the 
free libraries first using a 0 maxcost, then set maxcost to "please 
conditional all charges" when trying libraries that charge. At least 
that way if a charging library takes the time to conditional the 
cost, they'll have the sense that the extra work might result in a 
loan. As it stands now, if there are free lenders after the charging 
lenders in the string, the conditional for cost as often as not 
results in a NO when the borrower decides to go on and try the free
lenders.


Joe Ellison
Document Delivery Assistant, Transportation Library (OCLC symbol JCR)
Northwestern University Library, 1970 Campus Dr.
Evanston, IL  60208-2300
phone: (847)491-8600, fax: (847)491-8601
j-ellison at northwestern.edu
ARIEL: 129.105.19.35 or staff019035.library.northwestern.edu
Visit the Transportation Library: 
http://www.library.northwestern.edu/transportation 


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