[ILL-L] Re: On campus document delivery service - SURVEY update

[Nora Allred]

Thank you for all the replies so far!  I am compiling them into an Excel 
spread sheet that I will distribute to the lists.

If you haven't replied yet, please take a moment and answer the 
questions below.  Several libraries have expressed an interest in the 
results so the more info the better!

Thanks,
Nora

Nora Allred wrote:
> Rats, I forgot to ask what is the size of your customer base?
>
> Thanks!
> Nora
>
> Nora Allred wrote:
>> Dear Colleagues,
>>
>> We are considering an on-campus document delivery pilot and I was 
>> hoping those of you who are providing document delivery could answer 
>> a few questions.  I'll be happy to summarize the replies and post 
>> results.  Thanks in advance for your help.
>>
>> Do you provide Document Delivery Service to your On-Campus patrons 
>> (i.e. not Distance Ed.?)
>> Does your Document Delivery include loan materials from your 
>> circulating collections? (i.e. books pulled for delivery to patron.)
>> Who is eligible to use your Document Delivery service? (e.g. faculty, 
>> grad students, etc.)
>> Which groups use it the most? (faculty, staff, etc.)
>> Which department does the Document Delivery processing and delivery 
>> in your library? (ILL, Circ, DD)
>> If  ILL staff do the DD, please explain the basic workflow. (e.g. 
>> borrowing, lending, combination, separate DD staff?)
>> How many DD requests do you receive and fill in a year (or term or 
>> month - please specify)?
>> How successful is your DD on-campus service?
>> Did you add staff (students and/or FTEs) to meet increased demands?
>> Did you add "resources" (scanners, ILL management software, increased 
>> postage budget)
>> What is your "request received to item delivered" turnaround time?
>> If you deliver loan items to on-campus patrons, how do you 
>> "transport" them? (campus mail, student couriers, etc.)
>> Do you charge?  If yes, how much?
>> Did you start with a pilot project?  If so, what assessment tools did 
>> you use at the end of the pilot to evaluate the program?
>>
>> Thank you again!
>> Nora
>>
>

-- 
Nora Allred
Head, Access Services
J. Robert Van Pelt Library
Michigan Technological University
Houghton, MI
phone: 906-487-3208
email: nsallred at mtu.edu