[ILL-L] books with cds

[Richard Samford]

Forbes, Carrie wrote:
> Patricia,
> I just wanted to quickly comment on this... I don't sent out CD's with
> books unless it's specifically stated in the request. We've lost too
> many CD's that accompany textbooks to make this a standard practice. I
> will send them if they are requested, but as a rule, we don't loan them.
>
> Are we in the minority??
>   
    Oooohhhh, I hope so!

    I'm the borrower for our institution, and believe me, I get an 
EARFUL when a patron request a book that does not come in with the CD.  
They saw the WorldCat record and (...by golly) "it's supposed to have a 
CD with it". 

    _I_ look at the WorldCat record and it's supposed to have a CD with it.

    At their request, I call the lender, only to find out that they 
don't circulate their CD's.  No conditional up front - if so, I would 
have said no and had it go on to the next library.  The patron has 
already waited for two weeks and you know that problems only happen to 
patrons that take it well.   :|   Now I have to tell them to submit 
another request because the lender still won't send the CD?  Yipes!

    I hate to put "please say NO if you can't loan with CD" in the 
Borrowing Notes, because _it is part of the publication_, and that's 
usually _why_ the patron picks that title over several others.  If the 
book came from the publisher w/o the CD, your acquisitions librarian 
would promptly pick up the phone and let them know they didn't get 
everything they asked for! 

    PLEASE send CD's with the books!! 


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