[ILL-L] Re: On campus document delivery service

[Nora Allred]

Rats, I forgot to ask what is the size of your customer base?

Thanks!
Nora

Nora Allred wrote:
> Dear Colleagues,
>
> We are considering an on-campus document delivery pilot and I was 
> hoping those of you who are providing document delivery could answer a 
> few questions.  I'll be happy to summarize the replies and post 
> results.  Thanks in advance for your help.
>
> Do you provide Document Delivery Service to your On-Campus patrons 
> (i.e. not Distance Ed.?)
> Does your Document Delivery include loan materials from your 
> circulating collections? (i.e. books pulled for delivery to patron.)
> Who is eligible to use your Document Delivery service? (e.g. faculty, 
> grad students, etc.)
> Which groups use it the most? (faculty, staff, etc.)
> Which department does the Document Delivery processing and delivery in 
> your library? (ILL, Circ, DD)
> If  ILL staff do the DD, please explain the basic workflow. (e.g. 
> borrowing, lending, combination, separate DD staff?)
> How many DD requests do you receive and fill in a year (or term or 
> month - please specify)?
> How successful is your DD on-campus service?
> Did you add staff (students and/or FTEs) to meet increased demands?
> Did you add "resources" (scanners, ILL management software, increased 
> postage budget)
> What is your "request received to item delivered" turnaround time?
> If you deliver loan items to on-campus patrons, how do you "transport" 
> them? (campus mail, student couriers, etc.)
> Do you charge?  If yes, how much?
> Did you start with a pilot project?  If so, what assessment tools did 
> you use at the end of the pilot to evaluate the program?
>
> Thank you again!
> Nora
>

-- 
Nora Allred
Head, Access Services
J. Robert Van Pelt Library
Michigan Technological University
Houghton, MI
phone: 906-487-3208
email: nsallred at mtu.edu