[ILL-L] On campus document delivery service

[Nora Allred]

Dear Colleagues,

We are considering an on-campus document delivery pilot and I was hoping 
those of you who are providing document delivery could answer a few 
questions.  I'll be happy to summarize the replies and post results.  
Thanks in advance for your help.

Do you provide Document Delivery Service to your On-Campus patrons (i.e. 
not Distance Ed.?)
Does your Document Delivery include loan materials from your circulating 
collections? (i.e. books pulled for delivery to patron.)
Who is eligible to use your Document Delivery service? (e.g. faculty, 
grad students, etc.)
Which groups use it the most? (faculty, staff, etc.)
Which department does the Document Delivery processing and delivery in 
your library? (ILL, Circ, DD)
If  ILL staff do the DD, please explain the basic workflow. (e.g. 
borrowing, lending, combination, separate DD staff?)
How many DD requests do you receive and fill in a year (or term or month 
- please specify)?
How successful is your DD on-campus service?
Did you add staff (students and/or FTEs) to meet increased demands?
Did you add "resources" (scanners, ILL management software, increased 
postage budget)
What is your "request received to item delivered" turnaround time?
If you deliver loan items to on-campus patrons, how do you "transport" 
them? (campus mail, student couriers, etc.)
Do you charge?  If yes, how much?
Did you start with a pilot project?  If so, what assessment tools did 
you use at the end of the pilot to evaluate the program?

Thank you again!
Nora

-- 
Nora Allred
Head, Access Services
J. Robert Van Pelt Library
Michigan Technological University
Houghton, MI
phone: 906-487-3208
email: nsallred at mtu.edu