*SPAM* Re: [ILL-L] how long before you assume an item is lost inthe mail?

[Judd Knight]

Hello Jewel,

We are looking into this issue.  At this time the group that maintains
ISO codes has not released the new set of codes that would include
this new "Reason for No".  We are conferring with OCLC to determine
what code they intend to use with this new Reason for No.

Judd

On 10/8/07, Document Delivery <DocDelivery at iona.edu> wrote:
> Yes, it could show up - we would email the borrowing library that at six months we'll send a bill. Sometimes they update to return accidentally, or it's still in their department, just misplaced, Ed.
>
> ________________________________
>
> From: ill-l-bounces at webjunction.org on behalf of Jones, Alison R.
> Sent: Mon 10/8/2007 9:18 AM
> To: Interlibrary Loan Listserv
> Subject: RE: *SPAM* Re: [ILL-L] how long before you assume an item is lost inthe mail?
>
>
>
> Thanks - yes it helps - but in this case the item is marked returned (so
> we know what is going on - that it must be lost in the mail somewhere) -
> so - do we go ahead and send an invoice at 4 months overdue, or hope
> that the postal service eventually comes through and wait til the end of
> the 6 month time period?  Which would you all prefer as the borrowing
> library - to go ahead and get it taken care of now, or to wait two more
> months just incase it turns up?  It seems to me rather unlikely after 4
> months, but then again I don't put anything past the postal service
> anymore...
>
> Alison
>
> Alison Jones
> Public Services Librarian
> Baptist College of Florida
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
> Sent: Friday, October 05, 2007 10:32 AM
> To: ill-l at webjunction.org
> Subject: *SPAM* Re: [ILL-L] how long before you assume an item is lost
> in themail?
>
> Great timing on the question--today is Bill Day at my institution. :)
>
> We generally wait 3-4 weeks after the due date and recall the book.  3-4
> weeks after the recall we send a bill.  We try to talk to the borrowing
> library and find out what's going on, and can adjust this schedule if
> needed.
>
> Hope this helps!
>
> Melissa Jackson
> ILL Librarian
>
> >>>
> From:   "Jones, Alison R." <arjones at baptistcollege.edu>
> To:     <ill-l at webjunction.org>
> Date:   10/5/2007 11:13 AM
> Subject:        [ILL-L] how long before you assume an item is lost in
> the mail?
>
> Just a quick survey to see how long most of you wait before deciding
> that something really was lost in the mail and sending an invoice...
>
>  Alison
>
>
>
> Alison Jones
> Public Services Librarian
> Baptist College of Florida
>
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>


-- 
Judd Knight
Clio Software Support
(817) 726-3475