*SPAM* Re: [ILL-L] how long before you assume an item is lost in the mail?

[Jones, Alison R.]

Thanks - yes it helps - but in this case the item is marked returned (so
we know what is going on - that it must be lost in the mail somewhere) -
so - do we go ahead and send an invoice at 4 months overdue, or hope
that the postal service eventually comes through and wait til the end of
the 6 month time period?  Which would you all prefer as the borrowing
library - to go ahead and get it taken care of now, or to wait two more
months just incase it turns up?  It seems to me rather unlikely after 4
months, but then again I don't put anything past the postal service
anymore...

Alison

Alison Jones
Public Services Librarian
Baptist College of Florida
-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Friday, October 05, 2007 10:32 AM
To: ill-l at webjunction.org
Subject: *SPAM* Re: [ILL-L] how long before you assume an item is lost
in themail?

Great timing on the question--today is Bill Day at my institution. :)

We generally wait 3-4 weeks after the due date and recall the book.  3-4
weeks after the recall we send a bill.  We try to talk to the borrowing
library and find out what's going on, and can adjust this schedule if
needed.

Hope this helps!

Melissa Jackson
ILL Librarian

>>> 
From: 	"Jones, Alison R." <arjones at baptistcollege.edu>
To:	<ill-l at webjunction.org>
Date: 	10/5/2007 11:13 AM
Subject: 	[ILL-L] how long before you assume an item is lost in
the mail?

Just a quick survey to see how long most of you wait before deciding
that something really was lost in the mail and sending an invoice... 

 Alison

 

Alison Jones
Public Services Librarian
Baptist College of Florida

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