[ILL-L] ILL overdue abusers

[Carmichael, Kathy J.]

I would like to know how everyone deals will ILL patrons who ignore
overdue notices and abuse their ILL privileges.  Recently we have begun
to have problems with  a few patrons  who not only haven't returned very
overdue materials, they have many overdue items.  I am spending far too
much time responding to overdue notices. We are especially interested in
policies concerning permanent suspension of ILL privileges. We also
would like to know how academic libraries handle this problem when a
faculty member is the patron.

 

Thanks, 

Kathy 

 

Kathy Karn-Carmichael

Senior Library Assistant

Interlibrary Loan

David L. Rice Library

University of Southern Indiana

kjcarmicha at usi.edu

812-465-1683

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