[ILL-L] Requests to us that have been canceled on OCLC

Tue Nov 13 18:52:24 EST 2007

That's a periodic pet peeve.  We get a request and sometime between the time we look it up and the time we start processing the book, the request gets cancelled by the borrower.  Our worst case scenario is when we request it from a branch.  The effort on everyone's part is wasted and the book is taken out of circulation for nothing.  I wish there was a better way too.

Heather Campbell
Manager, Special Services (Interlibrary Loan & Books By Mail)
Jacksonville Public Library (JPL)
Jacksonville, FL 32202-3505
(904) 630-7017; VM: (904) 630-2986

________________________________

From: ill-l-bounces at webjunction.org on behalf of Stephen Isaac
Sent: Tue 11/13/2007 4:55 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Requests to us that have been canceled on OCLC

Hi,

I am the "staff" person who mentioned this to my supervisor Shirien and she posted my original question to the group.  I was actually not referring to requests that have "timed out" to the next lender but to requests that are canceled by the borrower between the time you, the lender,  print their request but before you are able to update them to filled.   Since we ship our request forms out to other departments to gather, scan and ship and then they return the forms to us to update them to filled or not it would add another step and more time to each request if we were to update all requests before shipping or scanning.  Since we do not want to slow the process for borrowers down any more, we were hoping there might be some way to get OCLC to automatically send some kind of notice out to the lender if the borrower canceled the request.  

Stephen Isaac
Interlibrary Loan
University of Oregon
541-346-0706

Coogan, Elizabeth wrote: 

	Why should OCLC fix this.  The library discovers that it has lost the
	request to the next lender in the string should not send the item.  The
	item should only be sent by the library that updates the request to
	"Shipped"

	Can you tell this is one of my pet peeves.

	Beth Coogan
	Elizabeth C. Coogan
	Sr. Library Assoc. Specialist
	Brown University
	Providence, RI 02912
	401-863-2169
	elizabeth_coogan at brown.edu

	-----Original Message-----
	From: ill-l-bounces at webjunction.org
	[mailto:ill-l-bounces at webjunction.org] On Behalf Of Beth Willis
	Sent: Tuesday, November 13, 2007 10:56 AM
	To: Interlibrary Loan Listserv
	Subject: RE: [ILL-L] Requests to us that have been canceled on OCLC

		Currently the borrowing library has to either call or e-mail us

	regarding

		a cancel if they want to alert us that they have done so.

	Yes, and when the 1st lender in the string lets the request "Age to Next
	Lender" and sends the item, you receive it and there are 3 more lenders
	in the string who haven't seen the request yet, and you'd have to look
	up each of them in the Policies Directory to get a phone number or email
	address to contact them ... 

	Who has time?!

	OCLC: Please fix this!

	[ Ah. Feel better now. ;) ]

	Beth Willis 
	ILL Department Head
	bwillis at mcpl.lib.mo.us
	Phone: (816) 521-7231
	Mid-Continent Public Library (CMI) - http://www.mcpl.lib.mo.us <http://www.mcpl.lib.mo.us/>  Unless
	explicitly attributed, the opinions expressed are personal.

	-----Original Message-----
	From: ill-l-bounces at webjunction.org
	[mailto:ill-l-bounces at webjunction.org] On Behalf Of Shirien Chappell
	Sent: Tuesday, November 13, 2007 9:38 AM
	To: ill-l at webjunction.org
	Cc: Shirien Chappell
	Subject: [ILL-L] Requests to us that have been canceled on OCLC

	A staff member here sent me the following concern.  Has anybody got a
	solution?

	I have noticed that there are many  requests each week for items on OCLC
	that we have sent out and when we go to update them to filled (free and
	charge) we are unable to update (and get credit for the fill/charge)
	because the request has been canceled by the requesting library between
	the time we printed the request and the time we are trying to update it
	to filled.  I believe that this is more than a small problem because we
	are doing work we do not need to be doing here.  Currently the borrowing
	library has to either call or e-mail us regarding a cancel if they want
	to alert us that they have done so.  This rarely happens.  It would be
	really nice if we could contact someone at OCLC requesting that some
	kind of "cancel" message be generated and sent to the library the
	request is currently "at" so they could know to stop the processing of
	that request.  Not only are we losing IFM charges, but we are expending
	time and energy filling requests we don't need to.

	Thanks.

	Shirien Chappell

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