[ILL-L] Requests to us that have been canceled on OCLC

[Coogan, Elizabeth]

Why should OCLC fix this.  The library discovers that it has lost the
request to the next lender in the string should not send the item.  The
item should only be sent by the library that updates the request to
"Shipped"

Can you tell this is one of my pet peeves.

Beth Coogan
Elizabeth C. Coogan
Sr. Library Assoc. Specialist
Brown University
Providence, RI 02912
401-863-2169
elizabeth_coogan at brown.edu


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Beth Willis
Sent: Tuesday, November 13, 2007 10:56 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Requests to us that have been canceled on OCLC


> Currently the borrowing library has to either call or e-mail us
regarding
> a cancel if they want to alert us that they have done so.

Yes, and when the 1st lender in the string lets the request "Age to Next
Lender" and sends the item, you receive it and there are 3 more lenders
in the string who haven't seen the request yet, and you'd have to look
up each of them in the Policies Directory to get a phone number or email
address to contact them ... 

Who has time?!


OCLC: Please fix this!



[ Ah. Feel better now. ;) ]
 


 
Beth Willis 
ILL Department Head
bwillis at mcpl.lib.mo.us
Phone: (816) 521-7231
Mid-Continent Public Library (CMI) - http://www.mcpl.lib.mo.us Unless
explicitly attributed, the opinions expressed are personal.

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Shirien Chappell
Sent: Tuesday, November 13, 2007 9:38 AM
To: ill-l at webjunction.org
Cc: Shirien Chappell
Subject: [ILL-L] Requests to us that have been canceled on OCLC

A staff member here sent me the following concern.  Has anybody got a
solution?

I have noticed that there are many  requests each week for items on OCLC
that we have sent out and when we go to update them to filled (free and
charge) we are unable to update (and get credit for the fill/charge)
because the request has been canceled by the requesting library between
the time we printed the request and the time we are trying to update it
to filled.  I believe that this is more than a small problem because we
are doing work we do not need to be doing here.  Currently the borrowing
library has to either call or e-mail us regarding a cancel if they want
to alert us that they have done so.  This rarely happens.  It would be
really nice if we could contact someone at OCLC requesting that some
kind of "cancel" message be generated and sent to the library the
request is currently "at" so they could know to stop the processing of
that request.  Not only are we losing IFM charges, but we are expending
time and energy filling requests we don't need to.

Thanks.

Shirien Chappell



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