[ILL-L] OCLC profile 'If potential duplicate record' option

[Richard Samford]

Document Delivery wrote:
> I was just looking at a profile set-up, and there is the option 'If potential duplicate record' (send to OCLC review file). How does OCLC decide that the current order might be a duplicate - just the same title (so don't use for journal)? Thanks for any help, Ed.
All well and good, but we don't use Direct Request, everything goes into 
our Review file.   We're starting to climb out of a crunch - we've had 
upwards of 200 requests in Review, 190 of them had "Jane Austen" in the 
title, so there's NO WAY we'd spot duplicates with one student sending 
these out.  Public kudos to her and our lenders, BTW!  We really need to 
know what may be a duplicate and I miss seeing "This request may 
duplicate IL:1234567"  That saved us untold headaches!

  Several people re-request an item because they simply don't see the 
"successfully transmitted" message on the screen  :|  We also have 
patrons re-request an item because "I requested it three days ago and 
hadn't heard anything, so I thought you lost it".  One of these days I 
_will_ loose it.

    Does ILLiad tell people they're trying to request something that's 
already in their account?

Richard

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