[ILL-L] RE: Requests to us that have been canceled AND Cost deflection

[Laura Barnard]

Joyce,

Thank you for the insight when you say, 'I simply decided to change my work flow'.

Too many times we are get so overwhelmed with all the variables and all the work, that we forget we are not the center of the OCLC universe.  Yes, WRS needs to work for us; but we also need to be aware of how our use of WRS affects all those other folks on the receiving end of what we do.  

Laura Barnard
Interlibrary Loans
Seattle Public Library (UOK)
206-386-4601
ill at spl.org

>>> "Brannan, Joyce A." <jbrannan at uwa.edu> 11/13/2007 7:52 AM >>>
I was frustrated by that problem even though we have just a small number
of requests.  I simply decided to change my work flow.  We update as
soon as we have pulled the item from the shelves, or actually make a
copy.  That way if it was cancelled, we are saved the time of wrapping
or copying and expense of mailing.  

Joyce Adams Brannan
Technical Services Librarian
Julia Tutwiler Library, Station 12
University of West Alabama
(205) 652-3677
jbrannan at uwa.edu 
 

-----Original Message-----
From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Shirien Chappell
Sent: Tuesday, November 13, 2007 9:38 AM
To: ill-l at webjunction.org 
Cc: Shirien Chappell
Subject: [ILL-L] Requests to us that have been canceled on OCLC

A staff member here sent me the following concern.  Has anybody got a 
solution?

I have noticed that there are many  requests each week for items on 
OCLC that we have sent out and when we 
go to update them to filled (free and charge) we are unable to update 
(and get credit for the fill/charge) because the request has been 
canceled by the requesting library between the time we printed the 
request and the time we are trying to update it to filled.  I believe 
that this is more than a small problem because we are doing work we do 
not need to be doing here.  Currently the borrowing library has to 
either call or e-mail us regarding a cancel if they want to alert us 
that they have done so.  This rarely happens.  It would be really nice 
if we could contact someone at OCLC requesting that some kind of 
"cancel" message be generated and sent to the library the request is 
currently "at" so they could know to stop the processing of that 
request.  Not only are we losing IFM charges, but we are expending time 
and energy filling requests we don't need to.

Thanks.

Shirien Chappell



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