[ILL-L] Requests to us that have been canceled on OCLC

[Shirien Chappell]

A staff member here sent me the following concern.  Has anybody got a 
solution?

I have noticed that there are many  requests each week for items on 
OCLC that we have sent out and when we 
go to update them to filled (free and charge) we are unable to update 
(and get credit for the fill/charge) because the request has been 
canceled by the requesting library between the time we printed the 
request and the time we are trying to update it to filled.  I believe 
that this is more than a small problem because we are doing work we do 
not need to be doing here.  Currently the borrowing library has to 
either call or e-mail us regarding a cancel if they want to alert us 
that they have done so.  This rarely happens.  It would be really nice 
if we could contact someone at OCLC requesting that some kind of 
"cancel" message be generated and sent to the library the request is 
currently "at" so they could know to stop the processing of that 
request.  Not only are we losing IFM charges, but we are expending time 
and energy filling requests we don't need to.

Thanks.

Shirien Chappell