[ILL-L] ILL workload vs staffing levels quick survey 7000-8000

[Campbell, Heather]

Last year, Jacksonville Public Library (JPL) processed 35,662 request
(Lending: 23,603/ Borrowing 12,059).  We deflect AV so that figure may
be higher.  Our staffing is: 1 professional librarians, 3 clerks, and
one 20 hr/week part-time clerk.  I'm the only professional and "in
charge". I also fill in whenever someone is out, we have staff shortages
or the work we do is threatening to overwhelm anyone. For 3 months this
past fiscal year, I was ILL Lending. In addition to ILL, we handle our
Books By Mail program, see that books belonging to other libraries get
home, track ILL requests for Collection Development needs, report
holdings that need to be deleted or corrected from the WorldCat to
Cataloging, and help staff the library's Call Center.  I also serve as a
go-to person for a number of different tasks. For example, I have a
master key and may be called away to let a workman into one of the
machine bays down here on the conference level, I monitor the area for
safety violations, report building problems, et al.

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Sue Gagnon
Sent: Thursday, November 08, 2007 10:31 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] ILL workload vs staffing levels quick survey 7000-8000


On a similar note:  I would like to know the same information for
libraries that process 7,000 to 8,000 requests annually. That includes
both borrowing and lending.  
 

*	
	How many full-time and part-time staff members do you have in
ILL?  
*	
	Are they support staff or professional?  
*	
	I would particularly like to know if you are the only full-time
staff member for ILL, in other words you run the ship.
*	
	Are you professional or support staff?  
*	
	Also, how many student workers do you have?  And how many hours
do they cover?

Please respond to me directly and I can summarize to the list.
 
Sue

Susan E. Gagnon 
Interlibrary Loan Specialist 
Geisel Library 
Saint Anselm College 
100 Saint Anselm Drive 
Manchester, NH  03102 
sgagnon at anselm.edu 
Tel:  (603) 641-7303 
Fax: (603) 641-7345 
OCLC symbol:  SAC 
Docline symbol:  NHUGLS 


________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Christine Sisak
Sent: Thursday, November 08, 2007 10:02 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] ILL workload vs staffing levels quick survey


Dear fellow ILLers,

Would any of you be willing to share with me quick statistics on your
staffing levels compared to your ILL workload?  

I'm looking for libraries processing in the neighborhood of around
25,000 requests annually (give or take) - 15,000 borrowing and 10,000
lending.  How many full-time and part-time staff members do you have
dedicated to ILL? Of those staff, what portion is considered support
staff and what portion considered is professional (or MLIS) staff?

You can respond directly to me:   csisak5 at naz.edu.  And your help is
immensely appreciated as I begin the process of justifying why we need
additional staffing.

Thanks!

-Chris



-- 
Christine A. Sisak
Director of Reserve, Interlibrary Loan & Serials Services, MLS
Nazareth College of Rochester
4245 East Avenue
Rochester, NY 14618-0950

csisak5 at naz.edu
Phone: 585-389-2184
Fax: 585-248-8766
Ariel: 24.39.102.51

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20071108/3ed36d14/attachment.htm