[ILL-L] Borrower's e-mail address

[Campbell, Heather]

It's very confusing.  When we get requests in ILLiad,  we assume that
the e-mail address that comes through is the one the library wants us to
use for contacting them.  Sometimes it looks like a personal address.
Some of the smaller towns we serve have Yahoo and other web-based
e-mailers down for addresses and their addresses are valid.  It is
something that needs to be fixed.  I can see how having the customer's
e-mail address on the form might be handy for the borrower, but it needs
to be marked as such so that it's not confusing for the lender.

One of the first things my predecessor did when she was orienting me to
my new job was to show me how to edit the OCLC Policy page as she took
her information out of Contacts and replaced it with mine.  I have added
the information for this department as the General Contact so that -even
if the staff changes, goes on vacation, etc.- that information will
always be valid.  Our ILL mailbox is always monitored.  I wish, though,
that the e-mail box for a library's ILL services was one of the first
things you would see when looking at a library's policy.  It would save
a lot of keystrokes.

Heather
Heather Campbell, Senior Librarian  heatherc at coj.net;ill at coj.net
Special Services ~ (OCLC Symbol JPL)
Jacksonville (FL) Public Library
 	 	
"Books to the ceiling, books to the sky. My piles of books are a mile
high. How I love them! How I need them! I'll have a long beard by the
time I read them." ~Arnold Lobel


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robyn Goldstein
Sent: Thursday, May 24, 2007 8:21 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Borrower's e-mail address


We only put our departmental email on the form, which changes 
dependent upon which department orders documents, and expect those to 
be able to be used for anything.  We also should have an email in our 
Policy Directory, if someone is uncomfortable assuming that those 
emails are the right ones to use for everything.

Take care,

R


At 5:05 PM -0700 5/24/07, Laura Barnard wrote:
>On the WRS form (a new request, or one in the review file, before 
>you have submitted it), in the section called Borrowing Information, 
>there are fields for information pertinent to shipping either loans 
>or copies, including a field for email.  There is also a field for 
>electronic delivery.   The information in these fields displays to 
>the lender.
>
>We have assumed that the address listed in the email field in the 
>Borrowing Information section was a departmental email, to which we 
>could send overdue notices.  We have been reluctant to use the email 
>addresses given in many of the policy files contact information 
>because they are personal email addresses, staff are reassigned or 
>leave the institutions or go on vacations and we are unable to 
>communicate our notices to those libraries.
>
>We have discovered that in at least one instance our assumption was 
>incorrect, that the requesting library lists its patron's email 
>address in that field.
>
>We would like to enquire if this is a wide spread practice.
>
>Which email address do you put in the email field of the Borrowing 
>Information?
>Do you list email addresses in the electronic delivery fields, and 
>if so what is their function or purpose?
>Where do you expect lenders to find the email address to which 
>overdue and other computer generated notices can be sent?
>
>
>Laura Barnard
>Interlibrary Loans
>Seattle Public Library (UOK)
>206-386-4601
>ill at spl.org
>
>_______________________________________________
>ILL-L mailing list
>ILL-L at webjunction.org
>http://lists.webjunction.org/mailman/listinfo/ill-l

-- 
Ms. Robyn Goldstein
Rush Department
OCLC:  LUP

Information Express
565 Middlefield Road, 2nd Floor
Menlo Park, CA  94025-3443
robyn at ieonline.com
(650) 812-3585 (ph)
(650) 812-3575 (fax)
http://www.ieonline.com
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