[ILL-L] Requests for items your library already owns

[Bryant, Robert]

Yes Bill, I believe that our rate is about 15%;
the sad thing about it, is that this is not included in the statistics
to our Director here.  So, I suspect that the bosses do not
appreciate that 15% or so of handling borrowing requests...
Ed Bryant
Interlibrary Loan
OCU Dulaney-Browne Library
Oklahoma City University
OSZ


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of William Vincenti
Sent: Thursday, May 10, 2007 2:48 PM
To: ILL-L
Subject: [ILL-L] Requests for items your library already owns

20-25% of the requests our ILL Department receives are for items that we

already own and responding to the patrons submitting the requests is 
taking up quite a bit of time that could be used more productively 
elsewhere.  The last I read in the literature this was a fairly common 
problem.  Have there been any discussions lately about solutions?

On the technical side of things we're starting to explore filtering the 
ILL form through our link resolver to use that as a way to make it more 
clear to the patron whether we own it or not. 

-Bill

-- 
William Vincenti
Reference Librarian
Harry A. Sprague Library
Montclair State University
Ph: 973-655-7147
Fx: 973-655-7780
Email:  vincentiw at mail.montclair.edu

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