[ILL-L] Friendly reminder about returns

[Campbell, Heather]

I'd like to add two others to Linda's reminder list:

Lenders- please double check the send to addresses borrowers send you.
We've had books sent to JPL that were meant to go to any of the other
fine Jacksonville Public Libraries across the country- even meant to go
to colleges or universities located in the other Jacksonvilles.  When we
check the slip, the right address is clearly printed on the paperwork.

Borrowers and Lenders: Please include an e-mail address on your OCLC ILL
Policy Contacts page or with your contact data in your requests.  It
makes it so much easier to communicate and resolve problems such as the
one I've outlined above where libraries are spread across different time
zones when the parties involved can communicate through e-mail.

 

Thanks!

 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Linda Wilkinson
Sent: Thursday, July 05, 2007 2:43 PM
To: 'Interlibrary Loan Listserv'
Subject: [ILL-L] Friendly reminder about returns

 

I "gripe" occasionally on here about this problem whenever it starts to
happen more and more, so here I go again...

 

Borrowers: 

 

- If you're returning an item that came with a return address label,
PLEASE USE IT so the item will go back to the correct library.  Using
the lender's "default" address (from your Illiad database or the OCLC
policies directory) will often result in a misdirected item if the
lender is a consortium or library system.  

 

- Also, if a consortium or library system has loaned you several items,
each with a different return address label enclosed, please return each
item to its home library.  Returning all of the items in one package to
one branch just shifts the return shipping cost back onto the lender,
where it doesn't belong - and in many cases, to a small branch that
doesn't have the budget for it.  

 

Hope everyone had a happy Fourth!  (And a happy Canada Day, for my
fellow Canadians)

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Linda Wilkinson, ILL Coordinator

Southeastern Public Library System of OK

OCLC symbol: OKI

wilkinson at sepl.lib.ok.us <mailto:wilkinson at sepl.lib.ok.us>  

 

 

 

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