[ILL-L] Fees for lost materials

[Campbell, Heather]

1.      Do you charge a flat fee, or the cost of the individual title,
for lost books?

We charge a flat fee.

2.      If a flat fee, how much?

$40 per book   3.      Is part of this a processing fee? If so, how
much?

There is a $5 non-refundable processing fee.  $45 in all.  For libraries
and consortiums that have indicated that they WON'T pay a processing
fee, we just charge the straight $45.  

4.      Do you allow the libraries to send a replacement copy in lieu of
a the lost book fee?

We allow replacement copies but they have to be new or like new copies
with the same ISBN number as the lost or damaged book.  No paperback
replacements for loaned hardback books.  

5.      If you allow replacement copies, do you charge a processing fee?
If so, how much?

We still charge the processing fee.  That's mandated by the library for
all lost and replacement books.

6.      About how many requests, borrowing and lending, do you process a
year (so I can get an idea of the size of your operation)?

Loans requested of JPL:  23,603
Loans requested by JPL customers: 12,059  Loan requests we sent out for
customers: 9747  (I count all the holds we place for customers and the
e-mails and phone calls we make to customers for ineligible requests as
part of our processing).

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Thompson, Cynthia
Marie
Sent: Thursday, December 06, 2007 10:25 AM
To: Interlibrary Loan Listserv; ILLiad-l Discussion List
Subject: [ILL-L] Fees for lost materials



Hi all,

 

We're reconsidering our fees and policies for lost books here at UMK,
and I'm trying to get a feel for what other libraries are doing.  If
everyone can reply to me directly (thompsoncym at umkc.edu), I will be more
than happy to summarize responses and send them to the lists.

 

We'd like to know:

 

1.      Do you charge a flat fee, or the cost of the individual title,
for lost books?

2.      If a flat fee, how much?

3.      Is part of this a processing fee? If so, how much?

4.      Do you allow the libraries to send a replacement copy in lieu of
a the lost book fee?

5.      If you allow replacement copies, do you charge a processing fee?
If so, how much?

6.      About how many requests, borrowing and lending, do you process a
year (so I can get an idea of the size of your operation)?

 

Thanks in advance!

 

Cindy Thompson
Interlibrary Loan & Reference Librarian

UMKC Miller Nichols Library (UMK)
816-235-1511

thompsoncym at umkc.edu

http://library.umkc.edu

 

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