[ILL-L] ILL overdue abusers

[Jones, Alison R.]

Exactly!  Just let me know what’s going on!  We’re more than willing to work with libraries if they at least acknowledge that they know the item is overdue and are trying to get it back – but no response at all is just aggravating!  We’ve had a few that won’t contact us until we’ve given them both a notice via email, another letter (that said the invoice would come in another month if we hadn’t heard from them) and only finally will contact us when they get the invoice at 3 or 4 months overdue!

 

Alison

 

Alison Jones

Public Services Librarian

Baptist College of Florida

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Diane Wiedemann
Sent: Monday, December 03, 2007 8:41 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] ILL overdue abusers

 

My pet peeve is libraries who have items overdue & don't respond to anything.  I send an overdue notice, then I recall the item, then I send a bill.  By this time the item is seriously overdue.  No response.  Finally I call them.  I know we all have problem patrons but a simple response will always get my cooperation.  No response means I'm being ignored, even if you are working on getting the item back.  Please just respond and say that you're aware of the problem & you're working on it.  I'll be happy to work with you.




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