[ILL-L] Multiple Postings about OCLC Problems

[GayLynn Burchett]

It's kind of nice to be able to put the question out there on the list
if you're having trouble to see if others are having trouble also. At
that point, then the person could contact OCLC or whomever they need to
report the problem to. If you don't ask, you don't know. And the problem
could be only related to your library or institution.

 

GayLynn J Burchett >^..^<
Systems Librarian 
Avera McKennan Library-MKE 
800 E 21st St. PO Box 5045 
Sioux Falls SD 57117-5045 

phone: 605-322-8476 
fax: 605-322-8480 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Linda Wilkinson
Sent: Thursday, August 30, 2007 12:24 PM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] Multiple Postings about OCLC Problems

 

I guess it all depends on how you define "mutual assistance with ILL
questions".  I'd hate for people to hesitate asking a question (and
getting help or reassurance) because it might annoy someone else on the
listserv.  

 

Anyway, I actually appreciate seeing notices of address changes here on
the listserv.  I don't check the addresses on the workform every single
time, for libraries I've used before, so getting a notice on here about
it ensures that I'll change the address in my database.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Linda Wilkinson, ILL Coordinator
Southeastern Public Library System of OK
OCLC symbol: OKI

wilkinson at sepl.lib.ok.us 

 

 

 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Koveleskie, Judith
Sent: Thursday, August 30, 2007 12:16 PM
To: ill-l at webjunction.org
Subject: [ILL-L] Multiple Postings about OCLC Problems

 

Am I the only one who is tired of postings to this list when there are
problems with OCLC?

 

If I were unable to get into resource sharing or some other area, I
would notify OCLC so they could send out a notice to everyone and then
resolve the problem and let us know when it has been corrected.  If you
don't report it to OCLC, nothing will happen..

 

Questions to this list with all the "me too" responses do nothing to
solve the problem and clutter inboxes.

 

I thought the purpose of the listserv was to provide mutual assistance
with interlibrary loan questions, not as a place to report OCLC
malfunctions.

 

Similarly, if your address changes or you a going to a nonsupplier
status [except in case of a sudden emergency] make these changes on
OCLC.  I, for one, am not going to keep track of these posts to the
list.  I check the policy directory or your workforn for all of that
information.  So keep those up to date.

 

 

 

Judith A. Koveleskie

Periodicals Librarian

Seton Hill University

Reeves Memorial Library

1 Seton Hill Drive

Greensburg, PA 15601-1548

724-838-7828 

This document may contain confidential information and is intended
solely for the use of the addressee. If you received it in error, please
contact the sender at once and destroy the document. The document may
contain information subject to restrictions of the Family Educational
Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may
not be disclosed or used in any fashion outside the scope of the service
for which you are receiving the information.

 

 




-----------------------------------------
Confidentiality Notice: This e-mail message, including any
attachments, is for the sole use of the intended recipient(s) and
may contain confidential and privileged information. Any
unauthorized review, use, disclosure, or distribution is
prohibited. If you are not the intended recipient, please contact
the sender by reply e-mail and destroy all copies of the original
message.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20070830/35634849/attachment.htm