[ILL-L] Replacement Fees and ILL

[Kathy Britt]

Robin,
We follow the same practice as our Circulation Department, which is to 
charge a flat rate for replacement, plus a processing fee. The 
philosophy is that it would be time consuming to look up the actual 
replacement fee for every single lost book. So, we charge the "average" 
cost of a book and periodically we reevaluate the fee and raise it as 
necessary. As ILL, though, we reserve the right to charge actual costs 
if the actual replacement fee is well above our standard fee (for 
example, one time we had to charge for a $550 VHS). Each library's 
policies are different, but it is not uncommon for libraries to charge a 
flat fee.

Kathy
__
Kathy Britt
ILL Lending Coordinator
Woodruff Library
Emory University

Robin Quinn wrote:
>
> Hello,
>
> I was just wondering what the general consensus is on replacement fees 
> on damaged or unreturned ILL’s. My latest case is a book that I 
> FINALLY got back from a patron only to discover it has some pretty 
> severe “liquid” damage. The invoice I received from the lending 
> library billed us $100 for the cost of the book and a $20 processing 
> fee. The problem I have with this is that the price they paid for the 
> book is written on the inside cover ($15.50 in 1986 FYI). My question 
> is, is it normal practice for a library to charge 6 times the value 
> (the 1986 value mind you) of the book when replacing it? This is not a 
> rare book. It is for sale for 19.99 on Amazon. Thoughts?
>
> Robin
>
> Robin Quinn
>
> Interlibrary Loans
>
> St. Joseph Public Library
>
> 927 Felix St.
>
> St. Joseph, MO 64501
>
> (816) 232-7729
>
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