[ILL-L] Marketing ILL

[Campbell, Heather]

We had in-house training last summer/last fiscal year for the public
service staff.  Our monthly request volume more than doubled this fiscal
year.  Our ratio of ILL Borrowing to ILL Lending went from 1:3.34 last
fiscal year to 1:1.7 so far this fiscal year.  ILL Borrowing is more
labor intensive for my staff than Lending.  The training department and
I have been working on online- at your own pace- mandatory training that
will teach new staff and act as a refresher for current staff.  Given
the increase from last year, I'm a bit uneasy about what effect this
will have on the volume of requests.  

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Beth Willis
Sent: Thursday, August 09, 2007 1:49 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Marketing ILL

 

According to our Borrower Activity Report for July, over 9000 requests
were initiated by our patrons.

 

Don't think we need to market ILL here.

 

;)

 

 

 

Beth Willis

ILL Department Head

bwillis at mcpl.lib.mo.us

Phone: (816) 521-7231

Mid-Continent Public Library - http://www.mcpl.lib.mo.us

Unless explicitly attributed, the opinions expressed are personal.

 

________________________________

From: ill-l-bounces at webjunction.org on behalf of Kalahan,Dorothy
Sent: Thu 8/9/2007 10:22 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Marketing ILL

Has anyone tried marketing ILL within their institution?  ("It's not
your grandma's interlibrary loan anymore.  We're all hip and up to
date.")

 

Anyone have what they think is a really great interlibrary loan web page
that they would like to share?

 

Dorothy Kalahan

Interlibrary Loan

University of Connecticut Health Center Library

kalahan at nso.uchc.edu

OCLC: UCH      Docline:CTUCON

 

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